Act as a business partner to Customer Excellence leaders to understand and identify essential business questions and challenges Lead projects to develop answers and solutions to those questions and challenges as well as developing KPIs to track results Present insights to executives that will drive performance improvements and establish scalable process enhancements across the organization Mine large datasets, draw relevant insights, and create visualizations to summarize findings for executive consumption Analyze and monitor data for anomalies, recognizing trends and potential business implications Guide commission and territory planning processes with analytical support, providing strategic recommendations Identify areas of opportunity within the business and propose innovative solutions Develop and present data-driven recommendations to Customer Excellence Leaders to optimize strategies and improve performance Be a mentor and leader to the more junior analysts on the team