Serve as the primary point of contact for customers after implementation. Manage the subscription renewal pipeline and maintain cognizance of customer health to proactively eliminate barriers to adoption and value. Participate with the Sales team to provide a strong customer-focused sales, orientation, and launch engagement process. Develop a deep, trusting relationship with customer key personnel and larger teams to seek and develop up-sell / cross-sell opportunities. Coordinate and conduct meetings between customers and Saviynt cross-functional teams to solve problems and advance customer adoption; ensure post-meeting follow-ups and action-item completion. Monitor and identify product utilization trends, providing feedback to Saviynt cross-functional teams to support continuous improvement. Communicate with implementation Partners supporting Saviynt customers and seek opportunities to improve outcomes and relationships. Plan education for customers on new features and releases. Act as the voice of the customer and collect feedback to drive continuous improvement across all areas including product.