Partner with Customer Success leadership and other teams to support programs related to expansion, renewal, and advocacy initiatives by ensuring operational timelines, tracking, and reporting. Utilize generative AI and AI agents to drive execution of complex customer initiatives, align cross-functional teams, maintain delivery momentum, and remove blockers. Establish and track program-level KPIs in support of broader Customer Success performance goals. Provide consistent visibility into the health and progress of customer programs for senior business stakeholders through structured reporting and dashboards. Translate complex customer and operational data into high quality, accurate insights for executive consumption using advanced AI tools. Produce reports for forecasting, health monitoring, escalations, and executive decision-making. Maintain data quality and reporting integrity across customer systems. Prepare weekly executive communications including risk identification, progress tracking, and executive-level summaries in collaboration with generative AI. Coordinate internal communications related to customer programs, escalations, and priority initiatives. Support executive preparation by developing presentations, summaries, and reporting.