You may qualify for your desired series and grade level if you meet the following qualification requirements: BASIC REQUIREMENTS: To be eligible for the 2210 series, you must have IT-related experience demonstrating each of the four competencies listed below: Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. In addition to meeting the basic requirements listed above, applicants must also meet the following minimum qualifications for their desired grade level: MINIMUM QUALIFICATIONS: Minimum Qualification EL-14: Applicants must have 52 weeks (one-year) of specialized experience equivalent to the next lower grade level as described below. Experience: I qualify for the EL/GS-14 because I have at least 52 weeks of specialized experience at the EL/GS-13 or equivalent demonstrating work experience with two or more of the statements described below. Examples of specialized experience include: Leading enterprise-wide IT infrastructure and security initiatives, directing cloud and on-premises projects, identifying deficiencies, and implementing improved architectures, processes, and/or controls; AND/OR Implementing enterprise security measures, coordinating with cross-functional teams, leading infrastructure recovery after incidents, and/or conducting or supporting forensic analysis and risk remediation; AND/OR Serving as a technical authority in cloud and server administration, designing and optimizing secure, scalable platforms, and/or influencing agency-level or enterprise-wide IT operational policies; AND/OR Providing technical guidance to senior leadership and cross-functional teams on issues affecting the performance, availability, and security of enterprise systems; AND/OR Directing or supporting highly complex IT customer support initiatives, including developing and implementing operational policies, procedures, performance metrics, and/or service delivery models; AND/OR Researching and evaluating trends in incidents and service requests, developing innovative methodologies and technologies to enhance customer support, and ensuring all solutions comply with agency IT requirements. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.