We're hiring on behalf of a Haystack partner! The Role • Analyze and respond to user inquiries for IT-related issues. • Assist with improving project efficiency and effectiveness within an IT support context. • Perform professional technology support tasks including account access requests and application support. • Troubleshoot account issues and escalate priority problems. • Consolidate daily requests and manage information from various sources. • Engage with clients to understand IT requirements and translate them into project plans. What You'll Need • 1+ years of experience supporting a defense organization in a professional capacity. • Experience using Microsoft Power Platform tools. • Experience using Microsoft Office Suite tools, including Teams for collaboration. • Ability to learn new technologies and concepts quickly. • Ability to work cooperatively as a team member. • Ability to perform shift work. • Secret clearance required. • Bachelor's degree. What's On Offer • Competitive annual salary ($48,100 - $98,000) plus potential benefits and professional development opportunities. • Opportunity to work on complex problems and contribute to innovative solutions. • Engage directly with clients to ensure project success and meet quality standards. • Support for total well-being, including health, financial, and retirement benefits. Apply via Haystack today! Please mention the word **SWANK** and tag ROjox when applying to show you read the job post completely (#ROjox). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.