POS-31255As a Contract Manager at HubSpot, you will be responsible for handling all assigned customer contracts. This includes communicating directly with customers and internal colleagues to ensure the accurate resolution of customer inquiries and the execution of customer renewals. As part of our customer-focused, results-driven organization, you will also be responsible for managing a high volume of account-related tasks centered on maximizing customer investment with HubSpot. This role is available for all work preferences @home @flex @office in Ireland. In this role, you’ll get to:Negotiate value-driven renewals and contract changes while ensuring a superb customer experience.Work collaboratively with customers and internal stakeholders to grow accounts and drive incremental opportunities.Lead a substantial number of customer calls (approx 42 a month)Collaborate with Sales Representatives, Customer Success Managers, and Management to execute the contract renewal process and ensure a positive experience for the customer. Establish cooperative working relationships with customers.Lead forecasting discussions and pipeline reviews with internal colleagues.Contribute to the growth of the Contract Management Organization by providing feedback and piloting new processes and playbooks.We are looking for people who:Fluency in English and GermanHave healthy negotiation or sales experienceAre passionate about creating a great customer experienceSolve problems with curiosity and creativitySeek to understand multiple perspectives in a situationHave prior account management and/or customer retention experienceShow clear communication skills with the ability to effectively lead a phone conversationPossess prioritization and organizational skills with attention to detailEmbrace a dynamic and motivating environmentInvest in relationships with customers and colleaguesContribute to a positive team environment of equality and inclusion