Manage a high volume of accounts with proactive engagement to drive customer value and adoption. Develop and build territory strategy plans using multiple data points from various sources to drive adoption, utilization, and customer sentiment. Manage the renewal, expansion, and cross-sell attachment of current Outreach customers at high rates to protect revenue retention. Build partnerships with customers to realize value, adoption, and business process optimization of the Outreach platform. Apply successes, best practices, and learnings from experiences of Outreach customers to other customers. Partner with and influence key stakeholders on how best to achieve customer goals, removing roadblocks where necessary. Apply basic technical proficiency to troubleshoot issues independently and collaborate with technical teams as needed. Engage with operations teams and multi-thread within accounts to reach key decision makers. Support the onboarding process by coordinating internal resources and aligning with clients to ensure seamless implementation. Update and manage systems of record, ensuring data accuracy for effective client relationship management. Identify risks or barriers to client health, providing targeted mitigation strategies. Forecast renewals and expansion pipeline with high accuracy using Outreach’s forecast methodology. Act as the primary point of contact for customers, assisting with product training, strategic guidance, and best practices. Prioritize multiple projects, managing several stakeholders with varying priorities. Stay abreast of sales and revenue trends to enhance credibility in the industry. Perform other duties as assigned.