Work as the initial main point of contact with Outreach customers after a sale is complete Provide an exceptional implementation experience to all customers and stakeholders, ensuring customer teams are up and running on time Partnering with customers to provide overall platform best practices, influence their GTM strategy, technical configuration, change management methods, and how best to engage their teams to drive adoption Work with existing customers that purchase additional services post-launch, in areas such as managed services, optimizations, technical audits, and expansions Identify new opportunities for additional services and direct customers to the appropriate parties to engage in the scoping process Relentless drive to understand our customers and key stakeholders, in addition to being solution oriented when addressing their pain points Ensure all customer information is well documented and managed, allowing for flawless handoff between teams and resources Demonstrate project management excellence including the ability to keep stakeholders on track, stay within budget and margin, manage risks, ensure milestones are met on time, and secure customer sign off at project completion Help ensure successful adoption of the platform during and post go-live Take ownership of the post launch handoff of customers to our customer success team Influence all levels of leadership ranging from analysts, management and executive level personnel Work with support, product and engineering teams to ensure customer feedback is captured and realized Develop proficiency in product capabilities and sales process best practices, including a deep technical knowledge of the product Contribute to defining and refining initiatives, methodologies, assets, and programs within the Professional Services team Assess problems and roadblocks, driving toward resolution with minimal assistance