Apply and demonstrate basic product knowledge while adhering to standard operating procedures to resolve customer issues Demonstrate support for Support initiatives with stakeholders and promptly responds to questions and resolves issues via written, verbal, and electronic communication Carry your own weight in ticket volume (approximately 25 interactions per day) Assist customers with the Bloomerang software Ensure proper software utilization by each customer Conduct new customer implementations and training Develop and delivering training webinars to both customers and internal employees Write and create help documents and videos Assist with general software quality assurance and testing Provide software design and functionality feedback to the Product Development team