Build and maintain strong working relationships within relevant client stakeholders Drive account retention by maintaining high client satisfaction Manage annual revenue retention and growth for your client portfolio Participate in and lead regular client check-ins, business reviews, and strategic planning sessions Execute established account management standards and processes Respond quickly to client-raised issues Track and manage open action items, deliverables, and timelines Provide customer success and day-to-day support Develop and execute account strategies Lead client-specific program improvements and initiatives Prepare and deliver client-facing reporting and materials Serve as an internal liaison for client needs Lead delivery of marketing campaigns Monitor key program metrics Identify and address performance gaps or at-risk accounts