Tech Manager Operations

About Trafilea Trafilea is a Consumer Tech Platform for Transformative Brand Growth. We’re building the AI Growth Engine that powers the next generation of consumer brands. With over $1B+ in cumulative revenue, 12M+ customers, and 500+ talents across 19 countries, we combine technology, growth marketing, and operational excellence to scale purpose-driven, digitally native brands. We own and operate our own digitally native brands (not an agency), with presence in Walmart, Nordstrom, and Amazon, and a strong global D2C footprint. Why Trafilea We’re a tech-led eCommerce group scaling our own globally loved DTC brands, while helping ambitious talent grow just as fast. 🚀 We build and scale our own brands. 🦾 We invest in AI and automation like few others in eCom. 📈 We test fast, grow fast, and help you do the same. 🤝 Be part of a dynamic, diverse, and talented global team. 🌍 100% Remote, USD competitive salary, paid time off, and more. Job Responsibilities You’ll lead the transformation of IT Ops into a highly automated, AI-powered, KPI-driven system that directly impacts business performance (CVR, LTV, revenue). This is not a maintenance role. This is a build & scale role . You will: Rebuild IT Operations using AI, automation, and data (n8n, GPT, workflows) Own incident management performance (MTTA, MTTR, SLA) and turn it into a competitive advantage Design and scale a Business Support engine that removes bottlenecks across Product, Marketing, and Growth Implement AI-driven systems to auto-categorize, prioritize, and resolve incidents Build and scale a high-performance Tech Ops team