Respond to employee issues and tech support requests. Provide backup coverage to your team as needed. Make recommendations and implement a highly secure infrastructure environment & architecture. Develop consistent, clear processes & procedures to reduce errors in execution. Maintain IT policies and vendor relationships while delivering on quarterly IT objectives Evaluate emerging technologies to advance our IT infrastructure and scalability as Nutrafol grows. Set-up and manage a help desk ticketing system to assist employees with various issues spanning AV, computer software, mobile devices, network connectivity, G-suite, etc. Partner with People Ops/Talent Acquisition to create best practices related to onboarding/offboarding employee equipment & tech platform needs. Brief and update the Executive team regularly on all IT related matters. Control access to various cloud-based solutions and assist in the procurement of new systems to improve employee satisfaction and efficiency. Coordinate and perform maintenance and provide ongoing support for all of Nutrafol’s infrastructure environment. Provide oversight on system access and enforce standard security principles as defined by the company. Manage all vendor relationships related to computers, software, and security. Manage internet/network, conference room AV, and other systems to keep the office space running efficiently. Procure and manage computers, monitors, and accessories for all employees and manage efficient reuse of older equipment.