Manage a portfolio in accordance with investors’ changing goals and objectives Provide excellent customer service at all times to our investors Resolve complex problems as they arise and permanently resolve the underlying issues to prevent them from happening again, all while appropriately managing the expectations of investors Systematically assess, organize, schedule and execute tasks by leveraging proprietary technology and our centralized teams of excellence Proactively create tasks for Roofstock team members and follow up to ensure satisfactory completion Build strong virtual relationships with all other Roofstock departments Enthusiastically embrace innovation by testing software, processes and organizational changes, while providing actionable feedback in the spirit of continuous improvement Ability to discuss and cross-sell Roofstock real estate products Oversee onsite managers who live on the premises of properties with sixteen or more apartments Assist investors with the purchase/sale of income properties Serve as a company representative in eviction-related court hearings when required