Lead, coach, and develop a high-performing team of Strategic Account Managers. Build and execute account strategies that increase retention, expansion, adoption, and long-term customer value. Strengthen executive customer relationships and position Everbridge as a trusted resilience partner. Identify growth opportunities and collaborate with Account Executives to expand existing accounts. Create scalable playbooks, campaigns, and training that strengthen the team’s solution-selling capabilities. Serve as an executive sponsor for key accounts, supporting renewals, negotiations, and strategic opportunities. Partner with Sales, Customer Success, Product, Marketing, and Professional Services to deliver an exceptional customer experience. Lead account, pipeline, territory, and forecast reviews, providing focused coaching and removing barriers to success. Deliver accurate forecasts and communicate performance, risks, and opportunities to senior leadership. Maintain a strong understanding of the market, Everbridge solutions, and our competitive differentiators. Consistently achieve or exceed retention, growth, and broader performance objectives.