Virtual Assistant (with Social Media & CSR Background) We are seeking a highly organized, proactive, and tech-savvy Virtual Assistant to support a fast-growing electrical services business based in Australia. This role is ideal for someone with excellent communication skills and experience in customer service, scheduling, administration, and light marketing tasks. The successful candidate will play a key role in streamlining daily operations, enabling the business owner to focus on growth and team management.Part Time (25hours/week; can grow to full-time)Remote: Australianworking hoursMonthly Starting Salary: $600-850(flexible and depending on experience)What Youll Be DoingHandle 1520 inbound and outbound calls daily from new and existing clientsRespond to email and text inquiries, including follow-ups and accounts receivable remindersSchedule jobs and assign them to the appropriate field staff using ServiceMateManage CRM and lead pipeline through PodiumUpdate job statuses and customer information in ServiceMateUpload invoices to Xero (no reconciliation required)Create and post 23 weekly updates on Facebook and InstagramSupport potential expansion into TikTok using existing brand assetsPromote and leverage the businesss 190+ five-star Google reviewsManage client's calendar and appointmentsHandle light reporting and follow-up tasks as neededLiaise with apprentice training providers and track apprentice progressWhat Were Looking ForExcellent English communication (verbal and written)Previous experience handling inbound/outbound customer callsStrong organizational and multitasking abilitiesComfortable learning and using platforms like Podium and ServiceMateTech-savvy with good grasp of modern software toolsExperience in social media content managementComfortable working independently and proactivelyFamiliarity with CRM and job management software (training provided on ServiceMate and Podium)Initial InterviewClient InterviewOffer and Onboarding