Own the end-to-end project lifecycle (Initiation through Go-Live) for Saviynt platform implementations Serve as the gatekeeper for the Statement of Work (SOW) Assist customer success managers in managing communication related to updates, patches, and fixes Assist with reporting on status of various federal compliance and security initiatives Report on key operational and financial metrics Develop and manage operational initiatives to drive process improvements Monitor and manage project risks related to federal regulations Collaborate with agency stakeholders and technical architects Maintain a RAID log Serve as the primary operational point of contact for federal C-suite executives Lead and coordinate cross-functional teams Deliver status reports, steering committee presentations, and health dashboards