Host 30-minute consultations to help customers personalize their design choices and generate revenue Actively support revenue growth by leveraging soft sales strategies and tactics Upsell and cross-sell during all consultations Serve as dedicated customer advocate and brand ambassador Answer questions about Minted’s full suite of products and services Collaborate with cross-functional teams when needed Document customer interactions in CRM Use support tools and training to ensure customer satisfaction Identify opportunities for improving the customer experience and share with leadership Attain the highest quality possible, accountable for Quality and Productivity KPIs Perform additional duties and projects as assigned by management