Becoming and acting as a subject matter expert on the Outreach platform and acting as a trusted advisor to both customers and internal teams Partner and collaborate with Sales to identify customer and prospect selling tools, business processes, opportunities and risks through in-depth discovery Helping qualify opportunities through in-depth discovery of customer and prospect business processes in order identify opportunities and risks that need to be addressed during the sales process Participate in product demonstrations highlighting Outreach's business value Understanding goals and value propositions for various stakeholders within customer organizations Ensuring effective communication of customer and prospect pains and requirements to Outreach’s onboarding and implementation teams Building industry credibility through continuous learning of new sales trends & technology from blogs, podcasts, and other industry publications Collaborating with Product, Customer Success, and other Outreach teams to build a better company and platform for our customers Sharing your product and selling knowledge with other Outreach teams, helping them strengthen their own skills, and better support our customers and prospects