Client Success Manager, Contractor

About the Position As we plan for continued growth, we are seeking a Client Success Manager to join our Latin America team in Mexico City. Qualified individuals with a passion for emerging markets, economics and geopolitics in Latin America are strongly encouraged to apply. Client Success Managers (CSMs) are responsible for supporting actively growing FrontierView’s relationship with clients in the healthcare, Consumer and Industrials sectors across the Latin America region. Working collaboratively with the Account Managers, Client Success Teammates and the Strategic Insights team, the CSM, will be responsible for bringing value to senior executive, client relationships through events, market intelligence and client engagement. About the Frontierview Commercial Team FrontierView’s Commercial Team partners with senior executive multinational clients to provide them with access to FrontierView’, award-winning strategic insights, executive roundtable events, and analyst advisory support across 200+ markets to enable clients to grow and win in their most important markets. Our team provides client success and engagement for FrontierView. About You Enjoy building relationships and creating exceptional client experiences through thoughtful planning, communication, and execution Strong communicator who is comfortable interacting with senior executives, clients, analysts, and internal stakeholders Highly organized and able to manage multiple projects, stakeholders and competing priorities simultaneously Comfortable working independently in a remote environment and taking ownership of your responsibilities Curious, inquisitive, and eager to learn about global markets, economics, geopolitics, and client priorities Flexible and adaptable; able to pivot quickly when client needs, schedules, or priorities change Creative problem solver who can anticipate challenges and identify solutions before they become issues Collaborative team player who enjoys supporting colleagues and contributing to broader team success Contract Details This is a contract position, for a 6 - 12 month contract with potential for extension, based remotely in Mexico. About the Position The Client Success Manager will engage with a portfolio of clients to ensure they get the best value from FiscalNote: Global Intelligence products and services. These services are primarily from the FrontierView brand. The focus of the role is to drive product adoption and usage, and thereby to help client retention and expansion.  All Client Success Manager activities are related to helping customers achieve their goals through the effective use of Frontierview's services.   About the Frontierview Commercial Team Frontierview’s Commercial team is the touchpoint for all client interactions. It is made up of Sales Development, Business Development, Account Management, Client Success and Client Support. Each of these teams works very closely to ensure that the business reaches its overall revenue growth objectives. The Account Management and Client Success team is responsible for the existing book of business in terms of renewals, upsells, cross-sells, and cost-price increases. The Client Success and Support Team is the intersection between the promise of Frontierview's suite of products and services and the business outcome the customer wants to achieve. About You The Client Success Manager needs to be proactive, a relationship builder, and must be comfortable ensuring a customer’s business objectives are achieved through the full utilization of multiple products by end users. Each Client Success Manager is expected to become comfortable with all core Frontierview products, whilst developing/have product mastery for a particular product, providing advice and guidance to your colleagues when more complex issues arise. Contract Details • This is a contract position, for a 12 month contract, based remotely in Brazil. • 40 hours per week Excited about this role, but don't meet 100% of the expected qualifications listed above? We'd still love for you to apply! FiscalNote is committed to building a diverse and inclusive workforce where unique experiences are valued and everyone has the opportunity to contribute. Research has continuously shown that women and people of color are less likely to apply to jobs unless they meet all of the listed qualifications. We want to help overcome this trend and seek to make space for unique and relevant skills and attributes. So, when applying to FiscalNote, rest assured that your application is reviewed by a living, breathing human being and evaluated based on key competencies needed for success in the position. Our Recruiting team maintains awareness of all open roles which means your application may be assessed against multiple positions and we will reach out to gauge your interest in other opportunities as appropriate. Questions or concerns? Contact recruiting.team@fiscalnote.com, we'd be happy to connect! As part of FiscalNote's commitment to creating an accessible and inclusive hiring process, we strive to provide reasonable accommodations for persons with medical conditions or disabilities that will enable their access to the hiring process. If you need an accommodation, please send an email to recruiting.team@fiscalnote.com to let us know the nature of your request. About FiscalNote  FiscalNote (NYSE: NOTE) is a leader in policy and global intelligence. By uniquely combining data, technology, and insights, FiscalNote empowers customers with critical insights and the tools to turn them into action. Home to CQ, FrontierView, Oxford Analytica, VoterVoice, and many other industry-leading brands, FiscalNote helps organizations stay ahead of political and business risk. At FiscalNote, we Lead with Values Know your Audience ∙ Find the Truth ∙ Drive Alignment ∙ Level Up ∙ Own the Job ∙ Bias for Action ∙ Support the Family  FiscalNote is continuing to hire new talent, with all interviewing and on-boarding done virtually due to COVID-19.  New team members, along with our current staff, will temporarily work remotely (unless communicated otherwise).   Company Benefits FiscalNote supports our people by enabling team members with flexibility and benefits to promote well-being and balance, ensuring all FiscalNoters can bring their authentic selves to work. We start by offering competitive salaries, retirement accounts, and equity packages to ensure we’re all FN owners. Plus, our comprehensive benefits packages align with regional requirements and expectations no matter where you are located across the globe. Learn more at https://careers.fiscalnote.com/benefits/. FiscalNote values diversity. We are committed to equal opportunities and creating an inclusive environment for all our employees. We welcome applicants regardless of ethnic origin, national origin, gender, race, religious beliefs, disability, sexual orientation or age. FiscalNote is an EEOC employer. FiscalNote uses E-Verify to confirm the employment eligibility of all new employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.DHS.gov/E-Verify.