Provide live support for incoming calls directly from members seeking guidance with understanding services, eligibility, and benefits. Handle core member inquiries and elevated technical troubleshooting. Liaise directly with providers and support operational projects. Demonstrate urgency in finding resolutions and maintain high standards of accountability. Empathetically and patiently interact with members and providers. Document interactions and resolutions for seamless follow-up. Ensure member records are accurate and complete. Multitask to verify eligibility and communicate information during live calls. Field questions about telenutrition and match members with dietitians. Assist with troubleshooting platform and account issues, providing basic tech support. Address questions related to food delivery and grocery ordering. Collaborate with peers and internal groups for problem solving.