Guide customers through their entire product journey from initial implementation and technical onboarding, through development and testing, all the way to production deployment. Build custom demos and prototypes that showcase how AssemblyAI's models can solve specific customer use cases. Lead technical discovery sessions with prospects and customers to understand their requirements and design optimal implementations. Assist with competitive evaluations by providing benchmarks, designing fair comparison tests, and helping customers evaluate models. Troubleshoot production issues for customers using streaming and async APIs. Provide technical guidance on architecture, scaling, data privacy, and best practices. Create proofs-of-concept that demonstrate the art of the possible with Speech AI. Travel to customer sites for technical workshops and relationship building. Serve as the voice of the customer to Product and Research teams. Contribute to documentation, guides, and example code that help developers integrate APIs. Identify patterns in customer issues and work with Engineering to address root causes. Collaborate with Sales and Success teams to ensure smooth handoffs.