Own QBR content and field-facing product updates for Sales Engagement — presenting with depth and conviction Serve as the trusted product expert in customer conversations and strategic sales cycles Build and maintain crisp, business-oriented product collateral: positioning decks, competitive battlecards, release narratives, and roadmap presentations Support analyst relations, investor materials, and board-level content as the voice of Sales Engagement strategy Present the roadmap and demo new capabilities at marquee events - including Customer Advisory Boards and industry conferences Work closely with the Sales Engagement Product team across time zones, translating market reality into actionable product context and accelerating evolution into an end-to-end agentic revenue platform. Track the market and competitive landscape and customer feedback, translating that into Outreach positioning and roadmap priorities Guide pricing and packaging decisions, with evolving pricing models for AI-native products Partner with Sales Enablement and Product Marketing to ensure every launch lands accurately and compellingly across the field Handle customer escalations as the product voice — triaging issues, aligning with the Product team, and closing the loop with customers and CS Lead pilots with high-value customers — structuring engagement, setting success criteria, and ensuring outcomes feed back into the product roadmap Drive adoption and consumption of AI capabilities, partnering with CS and Sales