Lead, coach, and grow a team of three designers managing their development and performance. Own design direction and quality across the Unified Service Platform (USP). Stay hands-on with high-leverage design work, reducing hands-on time as the team grows. Represent design on the USP quartet, co-leading product direction with cross-functional leaders. Set the standard for AI-native service design, managing trust, uncertainty, and AI-human handoffs. Guide service design end-to-end through journey mapping, blueprinting, and operational handoffs. Champion AI-native design practices within the team, utilizing AI-native tools. Partner on hiring and team building as the team grows.