Empathetically and patiently interact with members as you take live inbound calls. Document interactions and ongoing resolutions to ensure seamless follow-up. Ensure member records are accurate and complete. Multitask using internal tools and resources to verify eligibility and coverage provider benefits while clearly communicating this information to the members during live calls. Field questions about the purpose and importance of telenutrition. Match our members with the right dietitian and find appointment times that fit into their lives. Assist members with troubleshooting platform and account issues and provide basic technology troubleshooting help. Work with internal groups and external partners to address questions relating to food delivery and ordering groceries. Maintain a high level of personal accountability when handling sensitive and protected information. Collaborate with peers, leaders, and other internal groups to find accurate solutions to complex problems.