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Lead Customer Service Representative

🏢 Small Business Administration📍 Location Negotiable After Selection📅 12 days ago💼 Contract

👥 Human review score

90%

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📞 Interview rate

70%

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About the role

Specialized Experience: GS-11: One year of specialized experience, equivalent to the GS-09 grade level in the Federal service, obtained in either the private or public sector: Overseeing daily operations of the disaster assistance team by assigning tasks, providing oversight, and ensuring compliance with established policies and procedures; AND Reviewing the quality, accuracy, and completeness of work products; AND Assessing and verifying financial and supporting documents such as tax returns, income (profit and loss) statements, schedules of liabilities, balance sheets, and other relevant financial documents to resolve complex disaster loan issues; AND Collecting, analyzing, and reporting data, workload metrics, and program information to support management decision-making and performance monitoring for the disaster assistance program. These qualifications must be clearly referenced in your resume. OR Education: 3 academic years of progressively higher-level graduate education. OR Ph.D. or equivalent doctoral degree OR LL.M., in a field directly related to the position (Accounting, Business, Finance, Law, Contracts, Purchasing, Economics, Industrial Management, Marketing, Quantitative Methods, or Organization and Management). Education must be in a field which demonstrates the knowledge, skills, and abilities necessary to perform the duties of the position. OR Combination of Education and Experience: A combination experience as described in "A" and graduate level education as described in "B", when combined, are equivalent to 100% of the qualification requirement. Only graduate level education in excess of two full years (36 semester hours) may be used in this calculation. To compute, first determine the total number of graduate level hours that exceed 36 semester hours, and then divide that number by 18 to arrive at a percentage. Then, divide the total number of months of qualifying experience by 12 to arrive at a second percentage. Add the two percentages together. The sum of the percentages must equal at least 100% to qualify. Additional information on the qualification requirements is outlined in the OPM Qualifications Standards Handbook of General Schedule Positions. It is available for your review on OPM's Qualifications web site: General Business and Industry Series 1101a Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g. Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Generally, time in non-pay status as a federal employee is not creditable towards the specialized experience requirement listed above. All qualification requirements must be met by 11:59 pm (Eastern Time) on 08/07/2026.

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