Systems Operations Support Analyst

Serve as the primary on-call resource to monitor and maintain the health of our fulfillment operations platform and related integrations during scheduled off-hours Monitor the health of fulfillment systems, integrations, and operational workflows during scheduled on-call hours Respond to production alerts and operational support requests with urgency Identify, triage, troubleshoot, and resolve production issues using established runbooks Investigate issues across application logs, databases, APIs, and code to determine root cause Perform debugging and log analysis to quickly isolate failures Document findings and resolutions to improve future incident response Independently resolve low-to-medium complexity incidents Escalate high-severity issues to the Sr. Manager of Fulfillment Systems when appropriate Develop and maintain small Python scripts and automation tools Support low-risk enhancements and bug fixes within fulfillment applications Perform routine system maintenance, cleanup, and technical debt work Improve operational runbooks and support documentation Identify recurring operational issues and recommend long-term fixes Partner with engineering teams to improve system reliability and monitoring