Customer Relationship Specialist - East

Provide superior customer service and perform operational related duties with a high degree of professionalism, responsiveness & customer-centric focus. Respond to and distribute customer inquiries from potential customers via phone & email. Place inbound orders and pending orders on behalf of the Business Development Manager. Work in tandem with the Business Development Manager to address any customer needs and concerns. Triage and distribute inbound emails and phone calls to the appropriate point of contact. Provide appropriate responses and resolution to customer inquiries and feedback. Build relationships to ensure customer satisfaction and professional customer support. Follow communication procedures, guidelines, and policies. Manage the Growth Partner Platform onboarding process for partners and provide support for orders placed on the platform. Utilize SFDC (Salesforce.com) daily to track pertinent information and input daily communication. Keep accurate and up-to-date records of customer interactions and sales activity. Collaborate with BDMs to identify opportunities for growth and engagement in current accounts which will contribute to maximizing revenue growth in each territory. Handle day-to-day operational responsibilities for each territory, including order cancellations, reships, damaged product replacement, customer requests for invoices, and provide customer support as needed in conjunction with the BDM. Take ownership of account interactions from beginning to end.