Own the end-to-end collections process: develop, maintain, and be held accountable for high-accuracy collections forecasts. Build and enforce a high-discipline collections engine from the ground up. Identify bottlenecks and design/implement workflows that reduce denials and shorten the AR lifecycle. Strategically partner with the growth teams during contract negotiation. Serve as the ultimate 'closer' for complex billing disputes with health plan partners. Act as the primary point of escalation for clients, building trust through transparency and results. Partner with Finance, Legal, and Ops to ensure billing strategies align with company growth. Drive the team’s KPIs, tracking recovery rates and payer behavior. Lead the team managing end-to-end customer billing processes and communications.