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Account Partner, Professional Services

🏢 PagerDuty📍 Remote📅 1 month ago💼 Full-time🌐 Remote

👥 Human review score

85%

Likelihood a person reads your application

📞 Interview rate

70%

Applicants who reach a human interview

Free · no account needed

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About the role

Architect and execute multi-threaded Professional Services strategies within strategic and enterprise accounts. Consistently meet or exceed services bookings, attach-rate, and consumption targets. Lead discovery to map business-critical pains to differentiated service offerings. Deliver compelling value narratives tailored to C-level and VP stakeholders. Co-architect account strategies with Account Executives, CSMs, and Solutions Engineers. Position services as strategic enablers across various service domains. Drive adoption and quantifiable business impact influencing customer renewal and expansion. Partner with Delivery leadership to architect, price, and resource engagements. Ensure seamless handoffs while maintaining commercial ownership. Maintain accurate opportunity data, multi-quarter close plans, and forecasts in CRM. Monitor engagement health and drive timely services utilization, renewal readiness, and expansion motions. Provide strategic feedback to Product and Delivery teams. Partner with Sales, Customer Success, Solutions Engineering, Product, and Marketing. Facilitate executive workshops and strategic roadmap sessions.

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