Serve as the trusted HR advisor to the SVP Global Sales and leadership team, shaping talent strategies that drive growth, innovation, and organizational performance. Proactively learn the business—including products, customers, and revenue levers—to anticipate business shifts and adjust people strategies in advance. Develop a deep understanding of Twilio’s sales models, and regional dynamics to forecast talent needs and guide workforce planning. Provide data-driven recommendations and strategic tradeoffs on organizational design, talent allocation, leadership development, and long term capability planning. Navigate complex transformations—workforce planning, AI adoption, reorganizations—with empathy, clarity, and influence to drive alignment and adoption across key stakeholders. Provide confidential one-on-one coaching to senior leaders to enhance strategic thinking, drive change management initiatives, and improve performance. Integrate organizational design considerations into talent planning, aligning structure, scope, and skill needs to support evolving business priorities. Assess talent gaps and bench strength, leveraging frameworks to identify critical skill needs and successor readiness for continued business growth and scale. Partner proactively with Talent Acquisition teams to shape pipeline health and ensure talent investments are hyper-aligned with business needs. Map dependencies across teams for major initiatives, ensuring resourcing, skills, and governance are in place to accelerate product and service delivery Pioneer and lead succession planning, leadership development, and retention strategies for critical roles. Partner closely with the People Data Solutions & AI team to develop and scale tools—including AI-powered assistants and data orchestration frameworks—to optimize insights, streamline analytics processes, and integrate multiple data sources. Translate complex data into clear, cohesive narratives for executives, influencing decision-making on talent, structure, and organizational design. Advise early on change implications and facilitate workshops to help sales leaders evaluate tradeoffs during our ongoing transformation. Partner with Finance, Legal, and other People Team stakeholders to integrate design changes into the broader operating model, balancing business objectives with People Team priorities. Promote initiatives that embed equity, inclusion, and belonging across the global operations organization. Continuously educates on external industry trends and benchmarks externally to inform better practices. Collaborate with peers to share and implement strategies for fostering an inclusive and high-performing culture.