Support the evolution and transformation of our quote-to-revenue operations, providing the framework for the business to achieve essential success metrics. Lead a team of services operations specialists responsible for supporting daily processes, including month end revenue, invoicing in our PSA and performing SOW Redlines. Partner with the operations excellence team to implement ongoing improvements to our quote-to-revenue process and Professional Services Automation (PSA) system. Establish and oversee business process standards that help our services delivery teams engage with customers. Actively identify operational issues and design solutions to make business flow better for the PS delivery and sales teams. Partner with the presales and sales teams to support services scoping, estimation, and statement of work (SOW) development, driving accurate quoting and healthy services attach throughout the deal cycle. Establish scoping standards and SOW generation processes that improve quote velocity and consistency across the global services sales motion. Assess deployment risks, anticipate challenges, and provide escalation management when necessary. Collaborate with key stakeholders and operation partners to develop ongoing reporting of resource capacity, billable utilization, and providing insights and strategies to support forecasted demand. Become a trusted and proactive partner across many different teams within Smartsheet.