Owning the Tier I service desk queue and properly receiving, prioritizing, documenting, and actively resolving end user service requests Answering queries and addressing system and user issues in a timely and professional manner at the Tier 1 level Escalating Tier 2 and Tier 3 issues effectively Owning and maintaining IT hardware and logistics Assisting the IT Department in various projects and tasks when needed Being onsite at the corporate office for a minimum of 3 days per week