Amazon Connect and Agentic AI Specialist, Senior Principal Consultant

At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive. At TTEC Digital, we coach clients to ensure their employees feel valued and fully supported because an amazing customer experience is an employee-first process. Our vision is the same: a place where employees know they can thrive. The TTEC Digital AWS Partner Practice is comprised of more than 150 brilliant experts, has been recognized with best-in-class awards from AWS, was the first signed Amazon Connect partner globally, and has delivered more than 500 AWS customer launches that improved customer experience for more than 3.5 million conversations to date. TTEC Digital is seeking an Amazon Connect and Agentic AI Specialist to join our team. This is a remote role based in the US. As a key member of our delivery teams, the Amazon Connect and Agentic AI Specialist leads the design of AI-enabled capabilities in Amazon Connect contact center environments. This role works with business and technology stakeholders to define use cases, assess data and knowledge readiness, create practical AI solution architectures, and recommend a roadmap across capabilities such as authentication, NLU and intent recognition, FAQ and knowledge base experiences, agent assist, workspace automation, account inquiry, and AI-enabled self-service. The ideal candidate combines hands-on GenAI expertise with enough Amazon Connect context to design solutions that can be implemented by platform and engineering teams. At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive. This position is eligible to participate in an annual incentive program. Actual compensation offered to a candidate may vary based upon geographic location, work experience, education and/or skill levels.     Benefits available to eligible employees include the following:  - Medical, dental, vision - tax-advantaged health care accounts - financial and income protection benefits - paid time off (PTO) and wellness time off.   This job posting will remain open until we have identified an adequate applicant pool. Applicants are strongly encouraged to apply early.     About Us TTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.   We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.   TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.   Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.   #LI-Remote