Design, develop, and maintain end-to-end portal solutions, primarily in Ruby on Rails, that support endpoint health, troubleshooting, and remediation workflows. Own delivery, quality, reliability, and maintainability of portal-side features within Endpoint Services’ domain. Build and improve portal workflows, views, notifications, and configuration surfaces that make agent health signals actionable at fleet scale. Partner closely with agent engineers to translate backend health signals, diagnostics, and platform capabilities into effective customer-facing and internal experiences. Collaborate with product management and stakeholders across the organization to break down endpoint and platform requirements into well-scoped technical work. Contribute to technical design discussions and propose practical solutions that balance usability, correctness, maintainability, and delivery speed. Write high-quality, well-tested code; participate in code reviews; and help raise the bar for engineering excellence on the team. Partner with Support and customer-facing teams to improve troubleshooting workflows, reduce investigation friction, and help resolve production issues. Collaborate cross-functionally with other teams to define the data models, internal APIs, and interfaces needed to support scalable portal experiences. Help shape user-facing experiences around fleet health visibility, degraded state surfacing, partner notifications, and remediation guidance. Help drive larger efforts by breaking down ambiguous problems, validating designs, and serving as a technical point of contact for stakeholders.