Own the end-to-end collections process: develop, maintain, and be held accountable for high-accuracy collections forecasts, ensuring senior leadership has clear visibility into cash flow. Build and enforce a high-discipline collections engine from the ground up, including standardizing recovery cadences and eliminating revenue leakage points. Identify bottlenecks and design/implement workflows that aggressively reduce denials and shorten the AR lifecycle. Strategically partner with the growth teams during contract negotiation to set up clients for success. Serve as the ultimate 'closer' for complex billing disputes, resolving systemic payment issues and negotiating favorable settlements. Act as the primary point of escalation for clients, translating complex billing hurdles into clear, actionable updates, building trust through transparency and results. Partner with Finance, Legal, and Ops to ensure billing strategies align with company growth. Drive the team’s KPIs, tracking recovery rates and payer behavior. Lead the team managing end-to-end customer billing processes and ensuring seamless billing communications.