Support Operations Leadership in 360 day-to-day operations and project management Responsible for oversight and implementation of operations related initiatives Serve as liaison between operations department and external partners, reporting back necessary information to leadership team Lead and manage direct reports, providing guidance, coaching, and support Review and improve all internal processes and communicate SOPs to all stakeholders quarterly Proactively identify and mitigate operational risks Oversee and report weekly, monthly, quarterly, and annual metrics Own carrier network performance, including monitoring service levels, cost, delivery SLAs, and supporting carrier optimization initiatives Support retail operations and fulfillment execution, ensuring accurate inventory flow and compliant order processing Drive analytics and insights across operations