Offer comprehensive best practice guidance to customers at various stages of their journey by facilitating workshops and providing strategic advisory support. Assist customers in establishing a data strategy to track KPIs and recommend strategies to improve adoption, engagement, and business impact. Present strategic recommendations and insights to customer stakeholders to connect communication strategies and platform use cases to broader organizational priorities. Collaborate with customers to develop a content strategy and guide publishers in following best practices and governance strategies. Work with Customer Success Managers to proactively identify and mitigate risks in Enterprise accounts. Partner with the Presales team to showcase unique differentiation in communications design, strategy, and business impact. Coach Business Value Consultants to provide mentorship and strategic guidance. Lead strategic initiatives by managing Business Value Consulting projects and coordinating cross-functional efforts. Act as an escalation point for Business Consultants to resolve complex customer issues.