Lead, coach, and develop a team of Ops Associates on the Credentialing and Enrollment Operations team Oversee the design and implementation of payor builds or process improvements while protecting quality, compliance, and operational performance Manage the roadmap for ongoing improvements to operational workflows Work closely with the Manager of Credentialing Operations and the Manager of Enrollment Operations to identify process breakdowns, develop improvement plans, and implement solutions to resolve issues at scale Constantly ideate on how we can continue to improve our systems so that our infrastructure continues to scale as we increase our provider count and payor network