Manage and continuously improve the CTO Org operating rhythm, including timely review and action of key performance indicators (KPIs) Partner with executive-enabling function - People, Finance, Administration - to drive CTO’s strategic change and improvement initiatives org-wide Drive the strategic and operational planning system for the CTO organization, defining and continuously improving processes that enable the CTO to effectively and efficiently manage their large team with ongoing visibility into results and impact Oversee a portfolio of strategic projects, structuring and driving to completion complex, ambiguous initiatives, steering large, cross-functional projects, and building consensus with senior leadership across the organization Lead employee engagement strategy, in collaboration with People Business Partner, crafting initiatives that foster a positive, inclusive, and dynamic work environment. Plan and execute internal communications within the team, ensuring that all team members are informed, aligned, and motivated Create cross-functional connections between the principal’s org and adjacent functions to accelerate decision-making and remove friction Facilitate strategic meetings, ensuring alignment and clarity on objectives, and drive follow-through on action items. Represent the COO in certain cross-functional meetings and projects, advocating for their priorities and ensuring alignment with overall company strategy Build and develop relationships with the CTO’s direct reports and other individuals in critical roles - providing an unbiased ear - to understand the need and opportunities in existing ways of working and helping define new strategies to address