Own a portfolio of in-flight leads across AssemblyAI’s product lines, driving them from first API call to consistent production usage against a quarterly new-customer goal. Reach out proactively the moment a developer’s usage ramps, diagnosing what’s blocking them from scaling and removing it before they go quiet. Read unfamiliar customer codebases quickly and ship working patches alongside their engineers, debugging real-time audio, WebSocket, and latency issues directly in their service. Tune model configurations for each use case—end-of-turn detection, keyterms, language coverage, async vs. real-time—and translate the tradeoffs to technical and non-technical stakeholders alike. Run discovery and architecture conversations about customer use cases, knowing when to push back and when to lean in. Steward technical wins through to commercial close: DPAs, MSAs, security reviews, stakeholder mapping, and multi-threading the buying team. Hand off graduated accounts cleanly with the context and written history required for a smooth transition. Aggregate lead feedback into structured signals for Product and Engineering, making sure the self-serve experience improves measurably because of the patterns you surface. Build internal tooling—agents, dashboard, AI workflows—that help the team operate ahead of the wave as lead volume grows.