Oversee the annual technical roadmap for the Systems and Infrastructure engineering teams, prioritizing projects based on business impact and technical risk. Act as an operational auditor to identify manual 'toil' and guide the team toward API-driven automation for the Joiner-Mover-Leaver (JML) lifecycle. Collaborate with Security on the internal incident response framework, leading blameless post-mortems and driving long-term corrective actions for system outages. Act as the lead technical liaison for Workplace and HR on large-scale initiatives such as office buildouts, global connectivity standards, and Device Trust implementations. Review and vet architecture designs for Okta workflows, MDM policy changes, and network security configurations to ensure they scale. Manage relationships and negotiate contracts with critical SaaS vendors and ISPs to ensure best-in-class service and redundancy. Direct management and mentorship of the engineering staff, focusing on career growth and technical standards.